Return & Refund Policy

Thank you for shopping at Trend Those. We value your satisfaction and strive to make your return experience clear, fair, and professional. This Return & Refund Policy outlines the terms and conditions for returns, refunds, and replacements for products purchased through our website.

1. Return Timeframe

• 30-Day Policy: All eligible items purchased on our website can be returned or exchanged within 30 calendar days from the date of delivery.
• Condition: To qualify for a return, your item must be unused, unwashed, in its original packaging, and in the same condition that you received it. All original tags, accessories, and packaging materials must be included.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect (does not match your order), please contact us immediately within your 30-day return window at support@trendthose.com. To help us expedite your request, please provide:

• Your order number
• A brief description of the issue
• Clear photos or video evidence showing the damage, defect, or incorrect item

Upon review and verification, we will arrange one of the following solutions at no extra cost to you:

• Issue a full refund to your original payment method
• Ship a replacement item immediately

3. Non-Returnable Items

For health, hygiene, and safety reasons, the following categories are strictly non-returnable and non-exchangeable unless they arrive damaged or defective:

• Lingerie, swimwear, undergarments, or intimate apparel
• Perishable goods (such as food, snacks, or supplements)
• Personal care and health items
• Customized, personalized, or engraved products
• Digital goods or downloadable products
• Gift cards

4. Return Shipping Fees

• Faulty Items: If the return is due to a defective product, damaged item, or an error on our part, we will cover all return shipping expenses or provide a pre-paid return shipping label.
• Change of Mind: For standard returns (such as choosing the wrong size, changing your mind, or color preferences), the customer is responsible for paying the return shipping costs. You may use any local carrier of your choice, and the return shipping cost will be determined by the carrier’s standard rates depending on the size and weight of the package. Shipping fees from the original purchase are non-refundable.

5. Category-Specific Return Guidelines

• Electronics: Items must be returned in their factory-sealed packaging with all manuals and accessories. Devices must be completely wiped of any personal data and accounts.
• Clothing, Shoes & Accessories: Items must be completely unworn, unwashed, and returned with all original tags attached.
• Jewelry & Watches: Items must be returned in their original display boxes along with any certificates of authenticity provided. Resized or altered items cannot be accepted.
• Baby Products & Toys: Items must be unopened, brand new, and in their original packaging with factory seals intact.
• Home, Kitchen & Décor: Items must be unused, un-assembled, and in fully resalable condition.

6. How to Initiate a Return

All returns must be pre-authorized by our customer service team before sending any products back. To start your return process:

1. Log into your customer account on our website, view your order details, and click the “Request a Return” option.
2. Alternatively, email us directly at support@trendthose.com with your order number and product details.
3. Once our team approves your request, we will provide you with detailed return instructions and the correct Authorized Return Center address closest to your location.

⚠️ Important: Please do not mail any items back without prior authorization. Products are fulfilled from different fulfillment centers, and returns sent to an incorrect address or without approval cannot be processed or refunded.

7. Refunds Processing

• Inspection: Once your return is received at our authorized facility and inspected, we will send you an email notifying you that we have received your item.
• Timeline: Approved refunds are processed automatically and credited back to your original payment method within 3 to 10 business days. Please note that banking institutions may require additional time to post the transaction to your account.

8. Official Business Details

For corporate inquiries, official correspondence, and corporate verification:

Trend Those Ltd.
262 Park Home Ave.
Toronto, Ontario
Canada, M2R 1A3
Email: support@trendthose.com
Phone: +1 437 772 7382

Please note: This address is our official corporate headquarters. Do not ship product returns to this address. All product returns must be sent to the specific Return Center address provided by our support team during the return authorization step.