Customer Service

Last Updated: July 17, 2026

1. Our Customer Support Commitment

At Trend Those, customer satisfaction is our highest priority. We’re here to support you before, during, and after your shopping experience. Our team provides fast, helpful, and solution-oriented assistance for every order.

2. How to Contact Us

a) Email Support

📧 Email: support@trendthose.com
We respond to all email inquiries within 24 hours (excluding holidays).

b) Live Chat

💬 Available directly on our website from 09:00 to 18:00 (Monday–Saturday). During peak times, responses may be slightly delayed.

c) Social Media Messaging

📱 You may also reach out to us via Instagram, Facebook, or Twitter direct messages.
Typical response time: 1–4 hours.

3. Frequently Asked Questions (FAQ)

We encourage customers to check our FAQ page before contacting support. It includes answers about delivery, returns, payments, and account issues.

4. Urgent or High-Priority Issues

For lost packages, wrong items, or payment issues, we treat your case with urgency. Our team initiates resolution steps within 12 hours.

5. Privacy & Data Security

Your personal information and support history are handled securely in accordance with our Privacy Policy. Only authorized personnel can access your request records.

6. Feedback & Service Quality

We value your opinion. After each support session, you may be invited to submit a feedback form. This helps us improve our service quality and offer better experiences. In some cases, we may offer goodwill gestures such as discounts or coupons based on the issue.

7. Official Business & Contact Details

For official correspondence, inquiries, or immediate support, you can reach our registered office details below:

Trend Those Ltd.
Website: trendthose.com
Business Address: 262 Park Home Ave., Toronto, Ontario, Canada, M2R 1A3
Phone Number: +1 437 772 7382
Email: support@trendthose.com

By contacting us, you agree to our Privacy Policy and Terms of Service.