Frequently Asked Questions
Last Updated: July 17, 2026
Applies To: trendthose.com
Where is my order?
If you received your dispatch email, your order is on the way. You can track its live status directly on our Order Tracking page. If you need further assistance, please feel free to reach out to our support team.
Why is my order late?
Deliveries typically occur between 8 AM and 9 PM. While we strive to deliver all orders on time, unexpected carrier delays (such as customs clearance or extreme weather) may occur. If your delivery is significantly delayed, please Contact Us with your order number.
Can I cancel or edit my order?
Because we process and dispatch orders immediately to ensure fast shipping, orders cannot be edited or canceled once placed. If you no longer want the items after they arrive, you may return them in accordance with our Refund & Return Policy.
Missing item(s) from my order
To deliver your goods as quickly as possible, some items in multi-item orders may be shipped separately from different fulfillment partners. If you believe an item is missing and no other packages are in transit, please Contact Us.
Tracking says returned to sender. What now?
If a delivery fails, your parcel will automatically be returned to our warehouse partner. Once we receive and process the returned package, refunds are issued within 14 to 21 business days. We recommend providing detailed delivery instructions for your carrier next time.
I received a faulty or damaged item. What do I do?
Please contact us within 30 days of delivery via our official Contact Form. Make sure to include your order number, the item name/code, and a clear photo of the issue.
Note: Refunds are not available for opened cosmetics, pierced jewelry, face masks, swimwear, or lingerie if the protective hygiene seal has been broken or tampered with.
I received the wrong item — What should I do?
We are very sorry for the inconvenience! If you received an incorrect item, please log in to your account dashboard and open a return request directly from your order history page.
Alternatively, you can email our support team at support@trendthose.com with the following details:
- Your order number
- A clear photo of the wrong item you received
- A brief description of the issue
Please do not ship any items back to us until you receive direct confirmation and return instructions from our team.
My package was delivered to the wrong address — What should I do?
If your package was delivered to an incorrect address, please log in to your customer account and double-check the shipping address you entered during checkout.
If the address was entered incorrectly, please update your account profile immediately to avoid future delivery issues. Unfortunately, we cannot assume responsibility or issue refunds for packages shipped to incorrect addresses entered by the customer.
If your shipping address was 100% correct and the package is still missing, please contact us immediately at support@trendthose.com so we can launch an investigation with the carrier.
Still have questions? Contact Us
Our dedicated customer service team is here to help you:
Trend Those Ltd.
Website: trendthose.com
Business Address: 262 Park Home Ave., Toronto, Ontario, Canada, M2R 1A3
Phone Number: +1 437 772 7382
Email: support@trendthose.com
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