Return Policy

Thank you for shopping at Trend Those Ltd. We value your satisfaction and strive to make your return experience clear and fair. This Return Policy outlines the terms and conditions for returning products purchased through our website.

1. Return Eligibility

Return Notification Period

Any return or issue must be reported within 7 days after the product is delivered. Requests made after this period may not be eligible for return or refund.

Return Timeframe

🇨🇦 Canada: Returns can be requested within 30 days after the product is delivered.
🇺🇸 United States: Orders have a 30-day window for return or dispute after the shipment date.

Conditions for Returns

The product must be damaged, defective, incorrect, or not as described.
The item must be unused, unwashed, and in its original packaging.
All tags, accessories, and original materials must be included.
Customized, personalized, or final-sale/clearance items are not eligible for return.

Exceptions

For items shipped from US warehouses, physical returns may not be accepted in some cases. In such cases, photo or video evidence may be required for a replacement (resend) or refund.
Returns requested after the specified period or items that do not meet the above conditions will be refused.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Lingerie, swimwear, or undergarments
Perishable goods (e.g., food, supplements)
Health or personal care items
Customized or engraved products
Digital or downloadable products
Gift cards

3. Damaged, Defective or Incorrect Items

If you received:

A damaged item
A defective product
Or a wrong item that does not match your order

Please contact us within 7 days of receiving the product with:

Clear photos of the item(s)
A description of the issue
Your order number

After verification, we will either:

Issue a full refund
Offer a replacement
Provide store credit

4. Return Process

Contact us to initiate a return. Returns must be authorized by our support team.
You will be given a return address (may vary depending on the product origin).
You are responsible for return shipping costs unless the item is defective or incorrect.
Refunds are processed within 3–7 business days after receiving the returned item.

5. Shipping Fees

Shipping costs are non-refundable unless the return is due to an error on our part.
For orders shipped to the Kanada and United States, the return shipping cost will be deducted from your refund unless the item was faulty.

6. General Return Conditions

Most products can be returned within 30 calendar days from the delivery date.
Products must be new, unused, and in their original packaging.
A proof of purchase (order number or invoice) is required for all returns.
All returns must be pre-approved by our customer support team.
The conditions stated in Section 1 regarding return eligibility and requirements also apply.

7. How to Initiate a Return

Request a return or report an issue within 7 calendar days of delivery.Note: Customers can ship the product back within 30 calendar days for Canada and 30 calendar days for the USA.
The fastest way: Log into your account, go to your order details, and click the “Request a Return” button to follow the instructions.
Alternatively, email us at support@trendthose.com with your order number, product details, and reason for return.
Once your return request is approved, we’ll send you detailed return instructions and (if applicable) the return shipping address.
⚠ Important: Our products may ship from multiple supplier warehouses, so returns must be sent to the correct location. Unauthorized returns may be rejected or not refunded.

8. Refunds

Refunds will be issued to the original payment method within 3–10 business days of return inspection approval.
Shipping fees are non-refundable unless the item was defective or we made an error.
Returns without approval or incomplete items may not be refunded or may incur a restocking fee.

9. Category-Specific Return Guidelines

Electronics

Must be returned in original packaging with all accessories and manuals.
Devices must be free of personal data and accounts (e.g., iCloud, Google ID).
Missing serial numbers or tampered items are not eligible for return.

10. Clothing, Shoes & Accessories

Items must be unworn, unwashed, and returned with original tags and packaging intact.
Returns or issue reports must be requested within 7 calendar days of delivery and require approval before sending any item.Note: Customers can ship the product back within 30 calendar days for Canada and 30 calendar days for the USA.
Return requests must include photos of the item clearly showing its unused condition.
Free returns may not be available for all items. Some limited edition or clearance items may be subject to a return shipping deduction.
All returns must go through our support team. Please contact us at support@trendthose.com or submit a return request from your account.
🇺🇸 For items shipped from US warehouses: Physical returns may not be accepted in some cases. Photo or video evidence may be required for a replacement (resend) or refund.

11. Jewelry & Watches

Must be returned with certificates of authenticity and original packaging.
Used, resized, or altered items are not eligible for return.

12. Baby Products and Toys

Items must be unopened and in new condition.
All returns must be requested within the standard return period: 30 days for Canada and 30 days for the USA.
Breast pumps can only be returned if unopened and the factory seals are intact.

13. Customized or Personalized Items

Not eligible for return unless defective or significantly different from the description.
We do not accept returns for items with customer-provided errors (e.g., spelling).

14. Home, Kitchen & Décor

Items must be unused and in resalable condition.
Large items may require special return arrangements.

15. Open Box / Warehouse Clearance Items

Returns or issue reports must be requested within 7 calendar days of delivery.Note: Items can be returned within 30 calendar days for Canada and 30 calendar days for the USA unless otherwise specified.
Warehouse clearance or final sale items may not be eligible for exchange.
🇺🇸 For items shipped from US warehouses: Physical returns may not be accepted in some cases. Photo or video evidence may be required for a replacement (resend) or refund.

16. Hazardous Materials

Items such as flammable liquids or gases cannot be returned via normal carriers.
Contact our team for manufacturer warranty or replacement support.

17. Gift Returns

Gift items can be returned by recipients if marked as a gift at the time of purchase.
Refunds for gifts are issued as gift cards or store credit unless otherwise agreed.

18. Gift Cards

Not eligible for return or refund unless required by law.

Return Address

Please do not send products back without authorization. Official return address (for eligible returns): Trend Those Ltd. 262 Park Home Ave. Toronto Ontario Canada M2R 1A3

Refund Policy

At Trend Those Ltd., your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward Refund Policy to ensure a smooth shopping experience.

1. Eligibility for Refunds

Refund or issue requests must be made within 7 calendar days of delivery. Note: Products can be shipped back within 30 calendar days for Canada and 30 calendar days for the USA.
Products must be returned in their original condition, unused, and with all original packaging, tags, and accessories.
Refunds are not available for products that show signs of use, damage, or altered packaging unless the item is defective or damaged upon arrival.

2. Defective or Damaged Items

If your order arrives damaged or defective, please contact us as soon as possible (preferably within 7 calendar days) with photos and a description of the issue.Claims must be submitted within 30 calendar days for Canada and 30 calendar days for the USA of delivery.
We will provide instructions for return and offer a full refund or a replacement (resend) at no additional cost to you.

3. Non-Refundable Items

For hygiene, customization, and digital content reasons, some items are not eligible for return or refund. Please review the list below carefully before making your purchase:

Personalized or Customized Items: Products that have been made to order or customized with names, messages, colors, or any customer-specific request cannot be returned unless they arrive damaged or defective.
Downloadable Digital Products: All sales of digital goods such as e-books, software, and downloadable content are final. We are unable to offer refunds once the item has been downloaded or accessed.
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash unless required by law.
Opened Hygiene Products: For health and safety reasons, items such as underwear, swimwear, personal care items, and beauty products cannot be returned if opened or used.
Perishable Goods: Items that have a limited shelf life, such as food, plants, or other perishables, are not eligible for return.
Final Sale Items: Products marked as “Final Sale” or “Clearance” are sold as-is and cannot be returned or exchanged.

If you are unsure whether your item qualifies for a return, please contact our customer support at support@trendthose.com before making your purchase.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 3–10 business days.
If you paid via PayPal, the refund will typically appear in your PayPal account immediately after approval.
Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.

5. How to Initiate a Refund

You can start your refund request in two ways:

Via Your Account: Log in to your account at trendthose.com/my-account, navigate to the Orders section, select the relevant order, and click on “Request a Refund”. Fill out the form with your reason for return, and our support team will get back to you shortly.
Via Email: Alternatively, you can email our customer support team at support@trendthose.com with your order number and reason for return.

Once we receive your request, we will review it and guide you through the next steps of the return and refund process. Please allow 1–2 business days for a response. ⚠ Important: Please do not send the item back to our business address or warehouse until we provide you with the correct return address. Our products are shipped from multiple warehouses, and returns must be sent to the appropriate supplier location. Any unauthorized returns may not be accepted or refunded.

6. Exchanges (Product Replacement)

We do not offer direct product exchanges for preference changes (e.g., color/size change). For those cases, please request a refund and place a new order. For damaged, defective, or incorrect items, exchanges are supported and will typically be handled by sending a replacement (resend) at no additional cost after verification.

At Trend Those Ltd., your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward Refund Policy…

Refund Address

Please do not send products back without authorization. Official Refund address (for eligible Refunds): Trend Those Ltd. 262 Park Home Ave. Toronto Ontario Canada M2R 1A3

Need Assistance?

If you have any questions or concerns about returns, exchanges, or refunds, our dedicated support team is here to help you every step of the way. Contact us anytime: Visit our Contact Page or Email us at support@trendthose.com or Call us: +1 437 772 7382

We’re committed to making your shopping experience smooth and worry-free.

Last updated: October 5, 2025

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