Cancellation & Return Policy

Effective for Canada and the United States Last updated: 2025/07/29

Order Delay Information

Orders may experience delays due to various reasons such as missing tracking information, being in transit, or customs processing. The following country-specific delay timeframes apply:

A. United States: Orders are expected to be delivered within 45 days from the date they leave the shipping center. After this period, you may initiate a dispute for delayed orders.
B. Canada: Orders shipped to Canada are expected to arrive within 60 days from the date they leave the shipping center. You may submit a support request for delays exceeding this timeframe.

2. Orders Not Received

If tracking information shows the order as delivered, refunds or reshipments will not be processed.

a. If your customers did not receive the package, a non-delivery certificate issued by the local post office with an official seal is required.

b. If the tracking information shows an Alert, the possible reasons include:

Incorrect or insufficient address
No such number
Unknown recipient
Refused
Not picked up in time
No safe delivery location
Uncleared customs
Others

1. Order Cancellation

1.1 Before Fulfillment

Orders can be canceled within 6 hours of purchase if they have not yet been processed or shipped by our supplier. To request a cancellation, please contact our customer support immediately with your order number, or submit a cancellation request through your account. After 6 hours, the order may already be in transit and cancellation may no longer be possible.

1.2 After Fulfillment

Once your order has been processed or shipped by our supplier, it can no longer be canceled. However, once you receive the product, you may initiate a return request by contacting our support team or submitting a return through your account dashboard.

2. Return Eligibility

Returns are accepted within:

30 days of delivery in Canada.
15 days of delivery in the United States (due to logistics handling speed and customs procedures).

To be eligible for a return, the product must:

Be unused, unwashed, and in the original condition.
Be returned in the original packaging with all tags and accessories.
Not be a custom-made, personalized, or clearance/final sale item.

Return requests outside the allowed time frame or that do not meet these conditions may be denied.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Lingerie, swimwear, or undergarments
Perishable goods (e.g., food, supplements)
Health or personal care items
Customized or engraved products
Digital or downloadable products
Gift cards

4. Damaged, Defective or Incorrect Items

If you received:

A damaged item
A defective product
Or a wrong item that does not match your order

Please contact us within 7 days of receiving the product with:

Clear photos of the item(s)
A description of the issue
Your order number

After verification, we will either:

Issue a full refund
Offer a replacement
Provide store credit

5. Return Process

Contact us to initiate a return. Returns must be authorized by our support team.
You will be given a return address (may vary depending on the product origin).
You are responsible for return shipping costs unless the item is defective or incorrect.
Refunds are processed within 3–7 business days after receiving the returned item.

6. Shipping Fees

Shipping costs are non-refundable unless the return is due to an error on our part.
For orders shipped to the United States, the return shipping cost will be deducted from your refund unless the item was faulty.

7. Refunds

Refunds will be issued to the original payment method. Depending on your bank, it may take 3–10 business days for the funds to appear on your account.

8. Fraud & Abuse Prevention

We reserve the right to:

Refuse returns from users with excessive or abusive return patterns.
Decline refunds for items returned in unacceptable condition or outside the policy window.

9. Cross-Border Returns

Products may ship from international warehouses (e.g., China). Returns may need to be shipped back to a designated warehouse provided at the time of the return request. Customers are responsible for:

Customs duties or taxes on returned shipments.
Ensuring accurate shipping and tracking information.

10. Legal Compliance

This policy complies with consumer protection regulations under:

Canadian Consumer Protection Act (CCPA)
U.S. Federal Trade Commission (FTC) standards
Provincial and state regulations where applicable

CONTACT US

If you have any questions or would like to request a cancellation or return: Click here for support or Email: support@trendthose.com Business Address: Provided on request or available on official documents like invoices and tax forms. Website: trendthose.com

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