Refund & Return Policy.

Refund Policy

At Trend Those Ltd., your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward Refund Policy to ensure a smooth shopping experience.

1. Eligibility for Refunds

Refund requests must be made within 30 days of receiving the product.
Products must be returned in their original condition, unused, and with all original packaging, tags, and accessories.
Refunds are not available for products that show signs of use, damage, or altered packaging unless the item is defective or damaged upon arrival.

2. Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue.
We will provide instructions for return and offer a full refund or replacement at no additional cost to you.

3. Non-Refundable Items

For hygiene, customization, and digital content reasons, some items are not eligible for return or refund. Please review the list below carefully before making your purchase:

Personalized or Customized Items: Products that have been made to order or customized with names, messages, colors, or any customer-specific request cannot be returned unless they arrive damaged or defective.
Downloadable Digital Products: All sales of digital goods such as e-books, software, and downloadable content are final. We are unable to offer refunds once the item has been downloaded or accessed.
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash unless required by law.
Opened Hygiene Products: For health and safety reasons, items such as underwear, swimwear, personal care items, and beauty products cannot be returned if opened or used.
Perishable Goods: Items that have a limited shelf life, such as food, plants, or other perishables, are not eligible for return.
Final Sale Items: Products marked as “Final Sale” or “Clearance” are sold as-is and cannot be returned or exchanged.

If you are unsure whether your item qualifies for a return, please contact our customer support at support@trendthose.com before making your purchase.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5-10 business days.
If you paid via PayPal, the refund will typically appear in your PayPal account immediately after approval.
Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.

5. How to Initiate a Refund

You can start your refund request in two ways:

Via Your Account: Log in to your account at trendthose.com/my-account, navigate to the Orders section, select the relevant order, and click on “Request a Refund”. Fill out the form with your reason for return, and our support team will get back to you shortly.
Via Email: Alternatively, you can email our customer support team at
support@trendthose.com with your order number and reason for return.

Once we receive your request, we will review it and guide you through the next steps of the return and refund process. Please allow 1–2 business days for a response.

⚠ Important: Please do not send the item back to our business address or warehouse until we provide you with the correct return address. Our products are shipped from multiple warehouses, and returns must be sent to the appropriate supplier location. Any unauthorized returns may not be accepted or refunded.

6. Exchanges (Product Replacement)

At this time, we do not offer direct product exchanges. Due to the logistics and fulfillment process handled by our supplier,
direct item replacements are not currently supported.

If you wish to receive a different size, color, or product, please follow the steps below:

Request a refund for your original order through our refund process.
After your refund is approved, you may place a new order for the item you want.

This approach ensures quicker processing and helps avoid fulfillment issues.

For any help, please contact us at
support@trendthose.com.
We're here to assist you.

Return Policy

Thank you for shopping at Trend Those Ltd. We value your satisfaction and strive to make your return experience clear and fair. This Return Policy outlines the terms and conditions for returning products purchased through our website.

General Return Terms

You may return most items within 30 calendar days of delivery.
Products must be in new, unused condition and in their original packaging.
Proof of purchase (order number or invoice) is required for all returns.
All returns must be approved in advance by our customer support team.

How to Initiate a Return

You may request a return within 30 days of receiving your product.
The fastest way: Log into your account, go to your order details, and click the "Request a Return" button to follow the instructions.
Alternatively, you can email us at support@trendthose.com with your order number, product details, and reason for return.
Once your return request is approved, we’ll send you detailed return instructions and (if applicable) the return shipping address.
⚠ Important: Our products may ship from multiple supplier warehouses, so returns must be sent to the correct location. Unauthorized returns may be rejected or not refunded.

Refunds

Refunds will be issued to the original payment method within 3–10 business days of return inspection approval.
Shipping fees are non-refundable unless the item was defective or we made an error.
Returns without approval or incomplete items may not be refunded or may incur a restocking fee.

Category-Specific Return Guidelines

Electronics

Must be returned in original packaging with all accessories and manuals.
Devices must be free of personal data and accounts (e.g., iCloud, Google ID).
Missing serial numbers or tampered items are not eligible for return.

Clothing, Shoes & Accessories

Items must be unworn, unwashed, and returned with original tags and packaging intact.
Returns must be requested within 30 days of delivery and require approval before sending any item.
Return requests must include photos of the item clearly showing its unused condition.
Free returns may not be available for all items. Some limited edition or clearance items may be subject to a return shipping deduction.
All returns must go through our support team. Please contact us at
support@trendthose.com
or submit a return request from your account.

Jewelry & Watches

Must be returned with certificates of authenticity and original packaging.
Used, resized, or altered items are not eligible for return.

Baby Products & Toys

Must be in unopened, new condition.
Gifts from baby registries may be returned within 365 days.
Breast pumps are only returnable if unopened with factory seals intact.

Customized or Personalized Items

Not eligible for return unless defective or significantly different from the description.
We do not accept returns for items with customer-provided errors (e.g., spelling).

Home, Kitchen & Décor

Items must be unused and in resalable condition.
Large items may require special return arrangements.

Open-Box / Warehouse Items

May be returned within 30 days unless otherwise specified.
Replacement may not be available for warehouse clearance items.

Hazardous Materials

Items such as flammable liquids or gases cannot be returned via normal carriers.
Contact our team for manufacturer warranty or replacement support.

Gift Returns

Gift items can be returned by recipients if marked as a gift at the time of purchase.
Refunds for gifts are issued as gift cards or store credit unless otherwise agreed.

Gift Cards

Not eligible for return or refund unless required by law.

Customer Responsibility

Customers are responsible for removing all personal data from returned items.
We are not liable for items unintentionally included in return shipments.
Returned items become the property of Trend Those Ltd. and may be resold or disposed of.

Need Assistance?

If you have any questions or concerns about returns, exchanges, or refunds, our dedicated support team is here to help you every step of the way.

Contact us anytime:
Visit our Contact Page or Email us at support@trendthose.com

We’re committed to making your shopping experience smooth and worry-free.

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